{"id":8351,"date":"2026-03-22T16:36:48","date_gmt":"2026-03-22T11:06:48","guid":{"rendered":"https:\/\/dnachura.dnachiys.com\/?page_id=8351"},"modified":"2026-03-22T16:39:40","modified_gmt":"2026-03-22T11:09:40","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/dnachura.dnachiys.com\/?page_id=8351","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8351\" class=\"elementor elementor-8351\">\n\t\t\t\t<div class=\"elementor-element elementor-element-600719b e-flex e-con-boxed e-con e-parent\" data-id=\"600719b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-465e121 elementor-widget elementor-widget-ct_text_editor\" data-id=\"465e121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_text_editor-465e121\" class=\"ct-text-editor \" data-wow-delay=\"ms\">\n\t<div class=\"ct-item--inner\">\n\t\t<div class=\"ct-inline-css\"  data-css=\"\n\t        \t\t\t\">\n\n\t    <\/div>\n\t\t<div class=\"ct-text-editor elementor-clearfix\">\n\t\t\t<p class=\"\" data-start=\"372\" data-end=\"439\"><strong data-start=\"372\" data-end=\"391\">Effective Date:<\/strong> 21 April 2025<br data-start=\"405\" data-end=\"408\" \/><strong data-start=\"408\" data-end=\"425\">Last Updated:<\/strong> 21 April 2025<\/p><p class=\"\" data-start=\"441\" data-end=\"777\">At <strong data-start=\"382\" data-end=\"400\">DNachiys Foods<\/strong>, your satisfaction is important to us. We handcraft our products with care, using natural ingredients and traditional methods. However, we understand that sometimes things may not go as expected. Please read our Refunds &amp; Returns Policy carefully.<\/p><h3><strong>No Returns on Food Products<\/strong><\/h3><p>Due to the perishable nature and safety standards related to food products, we do <strong data-start=\"776\" data-end=\"783\">not<\/strong> accept returns on items once they are delivered. This helps us ensure every customer receives fresh and uncontaminated products.<\/p><h3>When Are Refunds or Replacements Applicable?<\/h3><p class=\"\" data-start=\"974\" data-end=\"1034\">We offer refunds or replacements in the following scenarios:<\/p><ol data-start=\"1036\" data-end=\"1501\"><li class=\"\" data-start=\"1036\" data-end=\"1195\"><p class=\"\" data-start=\"1039\" data-end=\"1195\"><strong data-start=\"1039\" data-end=\"1070\">Damaged or Leaked Products:<\/strong><br data-start=\"1070\" data-end=\"1073\" \/>If your order arrives visibly damaged or has leaked, please share clear photos with us within <strong data-start=\"1170\" data-end=\"1194\">24 hours of delivery<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1197\" data-end=\"1343\"><p class=\"\" data-start=\"1200\" data-end=\"1343\"><strong data-start=\"1200\" data-end=\"1225\">Wrong Item Delivered:<\/strong><br data-start=\"1225\" data-end=\"1228\" \/>If you receive a product different from what you ordered, let us know within <strong data-start=\"1308\" data-end=\"1320\">48 hours<\/strong> of receiving the item.<\/p><\/li><li class=\"\" data-start=\"1345\" data-end=\"1501\"><p class=\"\" data-start=\"1348\" data-end=\"1501\"><strong data-start=\"1348\" data-end=\"1366\">Missing Items:<\/strong><br data-start=\"1366\" data-end=\"1369\" \/>If any product is missing from your confirmed order, please notify us with the invoice copy and parcel photo within <strong data-start=\"1488\" data-end=\"1500\">24 hours<\/strong>.<\/p><\/li><\/ol><h3>How to Request a Refund or Replacement<\/h3><p class=\"\" data-start=\"1558\" data-end=\"1610\">Please send an email to <strong data-start=\"1050\" data-end=\"1072\"><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">support@<\/a><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">dnachiysfoods<\/a><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">.com<\/a><\/strong>\u00a0with:<\/p><ul><li data-start=\"1614\" data-end=\"1647\">Your full name and order number<\/li><li data-start=\"1650\" data-end=\"1676\">Description of the issue<\/li><li data-start=\"1679\" data-end=\"1730\">Photos (mandatory for damaged\/leaked\/wrong items)<\/li><li data-start=\"1733\" data-end=\"1759\">Invoice copy (if possible)<\/li><\/ul><p class=\"\" data-start=\"1761\" data-end=\"1874\">We will respond within <strong data-start=\"1784\" data-end=\"1805\">2\u20133 business days<\/strong> and process eligible refunds or replacements as quickly as possible.<\/p><h3>Refund Method &amp; Timeline<\/h3><ul><li data-start=\"1919\" data-end=\"2011\">Refunds will be issued to the original payment method only (e.g., UPI, card, wallets, etc.)<\/li><li data-start=\"2014\" data-end=\"2092\">Please allow <strong data-start=\"2027\" data-end=\"2049\">7\u201310 business days<\/strong> for the refund to reflect in your account.<\/li><\/ul><h3>Non-Refundable Situations<\/h3><p class=\"\" data-start=\"2135\" data-end=\"2170\">Refunds will <strong data-start=\"2148\" data-end=\"2155\">not<\/strong> be issued for:<\/p><ul><li data-start=\"2174\" data-end=\"2220\">Incorrect addresses provided by the customer<\/li><li data-start=\"2223\" data-end=\"2272\">Orders refused at delivery without valid reason<\/li><li data-start=\"2275\" data-end=\"2337\">Complaints raised after the allowed time frame (24\u201348 hours)<\/li><li data-start=\"2340\" data-end=\"2439\">Minor changes in taste or texture (our products are handmade and natural\u2014some variation is normal!)<\/li><\/ul><h3>Cancellations<\/h3><ul><li data-start=\"2473\" data-end=\"2577\">You may cancel your order <strong data-start=\"2499\" data-end=\"2523\">before it is shipped<\/strong> by contacting us via email at <strong data-start=\"1050\" data-end=\"1072\"><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">support@<\/a><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">dnachiysfoods<\/a><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">.com<\/a><\/strong>.<\/li><li data-start=\"2580\" data-end=\"2632\">Once the order is dispatched, it cannot be canceled.<\/li><\/ul><h3>Our Promise<\/h3><p class=\"\" data-start=\"2628\" data-end=\"2645\">We\u2019re a small-batch, handmade food brand that believes in <strong data-start=\"2720\" data-end=\"2759\">quality, honesty, and customer care<\/strong>. While we may not accept traditional returns, we\u2019re always here to make things right\u2014your trust means everything to us.<\/p><p class=\"\" data-start=\"5337\" data-end=\"5409\"><strong data-start=\"2886\" data-end=\"2900\">Questions?<\/strong><br data-start=\"2900\" data-end=\"2903\" \/>Reach out to us anytime at:<br data-start=\"2930\" data-end=\"2933\" \/>\ud83d\udce7 <strong data-start=\"1050\" data-end=\"1072\"><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">support@<\/a><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">dnachiysfoods<\/a><a rel=\"noopener\" data-start=\"1052\" data-end=\"1070\">.com<\/a><\/strong><\/p>\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 21 April 2025Last Updated: 21 April 2025 At DNachiys Foods, your satisfaction is important to us. We handcraft our products with care, using natural ingredients and traditional methods. However, we understand that sometimes things may not go as expected. Please read our Refunds &amp; Returns Policy carefully. No Returns on Food Products Due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8351","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=\/wp\/v2\/pages\/8351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8351"}],"version-history":[{"count":4,"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=\/wp\/v2\/pages\/8351\/revisions"}],"predecessor-version":[{"id":8356,"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=\/wp\/v2\/pages\/8351\/revisions\/8356"}],"wp:attachment":[{"href":"https:\/\/dnachura.dnachiys.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}